In Warmhouse Services Ltd (“we”, “our” or “us”) takes the privacy of our website users very seriously. This privacy policy explains how we use the information collected about you; how you can instruct us if you prefer to limit the use of that information and procedures we have in place to safeguard your privacy. We ask that you read this Privacy Policy (“the Policy”) carefully as it contains important information about how we will use your personal data.

For the purposes of the GDPR 2018, Warmhouse Services Ltd is the “data controller” (i.e. the company who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you (your name, email address, phone number and any other information you choose to give on our contact form) whenever you complete an online form. For example, we will obtain your personal data when you use the contact form on this website. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of the supply of our services.

We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Use of cookies”.

How we may use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • to help us identify you and any accounts you hold with us.
  • administration.
  • statistical analysis.
  • customer profiling and analysing your purchasing preferences.
  • marketing, if you choose “I would like to receive information about products, news, special offers and events from Warmhouse Services Ltd” on our contact form.
  • billing and order fulfilment.
  • customising this website and its content to your particular preferences.
  • to notify you any changes to this website or our services that may affect you.
  • security vetting.
  • improving our services.

Marketing and opting out

Unless you have asked us not to do so, we may contact you by telephone or email about products, services, promotions, news and charitable causes. If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further “Your rights” below.

Disclosure of your personal data

We may disclose your personal data to:

  • our agents and service providers (e.g. providers of web hosting, application providers or maintenance services)
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data secure

We have put in place various security procedures to protect your information. Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his or her personal data.
  • receive on his/her behalf any data protection notices.

Use of cookies

Please visit our Cookie Policy page.

Your rights

You have the right, subject to the payment of a small fee to request access to personal data that we may process about you. If you wish to exercise this right you should:

  • put your request in writing.
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill).
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

  • put your request in writing.
  • provide us with enough information to identify you (e.g. account number, username, registration details).
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

  • put your request in writing (an email sent to info@warmhouseservices.com with a header that says “Unsubscribe” is acceptable).
  • provide us with enough information to identify you (e.g. account number, username, registration details).
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel to which you are objecting.

Linking to or from third party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from this Website and recommend that you check the policy of each site you visit.

Updating your details

If any of the information you have provided to us changes, for example, if you change your name or email address, please let us know the correct details by sending an email to info@warmhouseservices.com

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info@warmhouseservices.com, write to us at 26 Highbridge Street, Waltham Abbey, Essex, EN9 1BS or call us on 01992 762 245. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

If you have any questions specifically about our Privacy Policy please call us on 01992 762 245 or email: info@warmhouseservices.com