TERMS AND CONDITIONS OF BUSINESS
1. Charges for Specific Types of Visits:
The Company reserves the right to make a charge for each specific type of visit, and details of these charges will be clearly communicated. Any charges related to unsupported cheques will also be specified.
2. Determination of Total Charges:
The Company shall determine the total charge for the work to be carried out.
3. Quotation and Price Changes:
A quotation is typically considered binding on both parties. However, it should be noted that any price quoted by the Company or included in the order or estimate may be subject to change if extra work is requested or material prices are increased by the manufacturers.
4. Pricing and VAT Inclusion:
In consumer contracts, all prices will be presented as VAT inclusive unless the work is zero-rated.
5. Interest for Late Payments:
If the customer is in breach of section 1, the Company shall be entitled to add interest to the balance outstanding. The interest rate will be in accordance with applicable laws, and in consumer contracts, this rate should not exceed 3% above the Bank of England base rates, expressed as an annual interest rate, and it may be applied after a period of twenty-eight days has elapsed from the date of the invoice.
6. Customer Identification:
Whosoever’s name is on the order/invoice shall be deemed by the Company to be the customer or authorized signatory.
7. Cancellation and Liability:
The customer shall be liable to pay the Company for time spent and materials purchased if the order is subsequently cancelled by the customer. Please note
that this does not affect any statutory rights to cancel that a consumer may have under the Consumer Contracts Regulations 2013. The customer cannot
cancel if the engineer has already commenced work.
8. Customer-Requested Work and Liability:
If the customer wishes to call in any workmen, company, or person to adjust, alter, rectify, or tamper with any work carried out by the Company for any
reason, the customer must notify the Company beforehand in writing to the registered office above. If the customer fails to notify the Company in advance or otherwise give the Company an opportunity to inspect any complaint, the Company cannot be held liable for any claim for defective materials or
workmanship in respect of such work. Please note that this does not affect any statutory rights to cancel that a consumer may have under the Consumer
Contracts Regulations 2013, as well as rights under the Consumer Rights Act 2015 or any other consumer legislation. The Company will not be responsible for the condition of existing walls, floors, floor coverings, pipes, fittings, and cables unless any damage is due to the negligence of the company.
9. Snagging Work and Dispute Resolution:
For larger works such as bathroom, kitchen, boiler heating upgrades, etc., sometimes minor snagging works may be required. The customer agrees to pay for the majority of the work carried out and pay the balance when the snagging work has been completed. Please note that a consumer customer can legally withhold a proportionate amount of the contract price in dispute.
10. Warranty Coverage:
Warranty Coverage for Repair and Service Work: We offer a warranty for the repair and service work performed, which is valid for a specified period.
11. Parts Warranty:
Parts used in our services are warranted against manufacturing defects. If such defects are identified, we will be responsible for the replacement of these
parts, including the cost of fitting.
12. Liability for Defective Goods:
It is essential to note that you cannot exclude our liability when we supply and fit goods that are subsequently found to be defective. In such cases, as the
supplier, we are likely to be responsible for replacing the defective goods. This liability provision does not apply when customer supplies the goods for our
installation, and defects are discovered thereafter.
13. Insurance and Claims:
The Company and its engineers are insured for accidental damage to customers; property or person. Should the need for a claim arise, and then details of the damage are to be put in writing and sent to the registered office as above. Any claim will not affect payment of any outstanding monies due to the Company for work carried out or goods supplied.
14. Exclusion of Responsibility:
The Company shall not be held responsible for any loss arising from, failure of, or delay in the delivery of goods or materials, or the commencement of work that is beyond our reasonable control.
15. Late Cancellation Fee:
Late cancellation of an agreed booking may result in a fee payable. It’s important to note that any fee charged will be reasonable and will only reflect our actual and specific losses as a result of the breach of the contract by the customer.
16. Parking Provision:
Where known parking difficulties exist in the immediate area of the address to which the engineers are to call, the customer is to make provision for nearby,
legal, and safe parking for the company representative’s vehicle, or agrees to reimburse the engineer for any parking expenses incurred.
For the purpose of these conditions, the Company; shall mean WARMHOUSE SERVICES LTD, and; the Customer; shall mean the person, firm, or company to whom WARMHOUSE SERVICES LTD agrees to sell or supply the goods or services.
18. Ownership of Goods:
All goods remain the property of the Company until fully paid for by the customer, errors and omissions excepted.
19. Gas Parts Installation:
All gas parts must be fitted by a competent person.
20. Telephone Monitoring:
Telephone calls may be recorded and monitored for quality assurance and training purposes.
21. Payment Protection:
If you pay by Credit Card, your payment should be protected under Section 75 of the Consumer Credit Act. If you choose not to pay by Credit Card, it may not be protected.
Payment by return please. See clause 1 of the T & C
Reg. Office: WARMHOUSE SERVICES LTD. 26 Highbridge Street, Waltham Abbey, Essex EN9 IBS, Tel: 01992 762245/768686
Company Reg No 04454711, Registered in England and Wales, VAT No 798586637 Gas Safe 4082
The business always endeavours to provide the best service. However, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative
Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.